Return, Refund & Cancellation

 

• When does are the returns permissible and under what conditions?

All products should be opened and checked for any defect or damage. Any such issue should be notified on the delivery challan and AWB/consignment copy. Any claim of transit damage will not be considered if not notified at the time of delivery itself.

• Can I return a product found to be defective upon use after some time?

If the product is within the warranty period please get in touch with our Customer Care representative with the Order ID & Invoice No. and images of the defective product. We will make all endeavours’ to repair or replace the product as per the warranty terms specified on this website.

• How and when will I receive the refund?

We will process your refund within seven (7) business days of receiving the returned product in its original packaging. All refunds will be issued through the same transaction mode (e.g. Credit Card or Net Banking) used in the original purchase.

• CUSTOM ORDERS

Most of our product is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.