Return & Cancellation

Customer can replace the product purchased on ERNG within 7 days of delivery. You just need to raise a request via mail at support@enrg.in.in or make a call at 1800-833-3674.
The company do not accept the replacement in case of any damage. It can only be changed in case of manufacturing or technical defect. The company replaces the item once after checking the product.
Yes, one part can be changed or replaced if it has some manufacturing defect otherwise in case of physical damage buyer will have to purchase the part.
Once you have raised a request, we will send you an email detailing the pickup process and provide details about the replacement. The product after being checked is returned within two business weeks. If you don’t get the item on the promised date of delivery, contact us immediately.
You can contact the customer support in case of warranty via mail support@enrg.in or call us at 1800-833-3674.The product warranty is valid only for the mentioned warranty period.
Sometimes financial organisations take a longer time to process the refund request. If you have not received on the date promised by us contact our customer support will be happy to serve you.
In that rare case when you are not able to give the space to our product you can cancel the order by contacting on customer support by writing an email. They will revert you backandthe entire order amount will be refunded.
The item at the time of return should be unused and unsoiled. It must be undamaged without any scratches and dents. The product should be in its original box with clear bar code, tag, brand name, MRP, etc.
You may request the replacement ofthe item through our online store. Contact our customer care support via mail at support@enrg.in or make us a call at 1800-833-3674.We will deliver you with the right product you ordered.