PRODUCT WARRANTY

RIMS MARKETING PVT.LTD having its registered office at @ 57,1st FLOOR, FURNITURE BLOCK, KIRTI NAGAR. NEW DELHI -15 (hereinafter referred to as 'the Company'), is marketer and distributor of ENRG products and services (“ENRG”), and the Company provides the following limited warranty to the purchaser of the products of ENRG through the online E-Commerce portal www.ENRG.in(“ENRG e-Commerce portal”) and through our authorized reseller.

This document sets out the warranty policy of the products purchased from ENRG and it applies to the sales agreement between ENRG and the Purchaser.

The products purchased from ENRG carries a warranty for the One year, commencing from the date of purchase. This warranty is only applicable to the products sold within India. Different policy may apply for regions outside the country. The Company will repair or replace free of charge any part or parts of the product, provided the defect is due to the faulty material or inferior workmanship. Warranty involves repairing of defective product/parts and does not entitle purchaser for the replacement of complete product. This is a limited warranty provided to the purchasers and is subject to the following conditions:

  • This warranty is confined to the first purchaser of the product only;
  • This warranty is subject to the terms and conditions of the ENRG e-Commerce portal which is available at  www.ENRG.inwarranty shall be applicable only in case the purchaser uses the product as per the instructions manual and there is no external damage to the product;
  • For the products which are mentioned as water resistant products, the warranty shall mean that product survive a 1-meter submersion into water for up to 5 minutes. Company shall provide no warranty in case the product is not used in accordance with the above parameters;
  • Repair or replacement will be carried out through the Company's Service Centers situated at KIRTI NAGAR, Delhi (“Service Centers”);
  • For products installed beyond the municipal limits of the jurisdiction of the authorized Service Center/Company's Service Center/authorized dealer's Service Center, all expenses incurred in delivery and collection of the product or part/s thereof from the Company's Service Center/authorized Service Center/authorized dealer's Service Center, as well as expenses incurred in connection with deputing of service personnel/ technicians towards to and fro travel, conveyance and other incidentals etc. will be borne by the Company for first 30 days from the date of purchase. After expiry of 30days from the date of purchase one way courier charges for pickup and drop shall be borne by the customer;
  • In the event of repairs/replacement of any part/s of the products, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period;
  • The Company or it'sauthorised Service Center/ service dealer, reserves the right to retain any part/s or component/s replaced at it's discretion in the event of a defect noticed in the product during the warranty period;
  • Any change of address shall be intimated to concerned Service Center for continuation of warranty;
  • Warranty for the unexpired period shall continue after the product is inspected by the concerned Service Center and the product is found free from transit damage;
  • In case of any transit damage, the product shall be repaired by the concerned Service Center on charges and warranty for unexpired period to continue;
  • The Company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim/s if entertained by the Company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower;
  • In the event of any unforeseen circumstance, and spares not being available, the Company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs;
  • No one has been authorized to extend the warranty on the products of ENRG andtherefore No reseller or distributor can modify or extend the warranty on behalf of ENRG.
  • The warranty does not cover any external accessories;

The Company's obligation under this warranty shall be limited to repairing or providing replacement of part/s, which are found to be detective.

In case of repairs/replacement within the warranty period, the Company will arrange for pickup of product purchased and deliver it back in repaired (priority) or new condition depending on the damage. Fees of flat Rs. 199 will be borne by the user against 1 way delivery charges for product repair or replacement after 30 days from the date of order delivery. This charge is same throughout India.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what purchaser had ordered, purchaser may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 (seven) days from the date on which these products are delivered.

The concerned Service Center will advise the purchaser whether to effect the repair at site or its Service Center.

Any part/s of the system replaced by the Company at it's discretion shall be with a functionally operative part.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:

The warranty card is not duly filled and mailed back to the Service Center for registration by the purchaser. In case no warranty card issued to the purchaser, then purchaser is required to produce the original invoice to the Service Center.

  • The product is not purchased from ENRG e-Commerce portal;
  • The product is not used according to instructions given in the instruction manual provided to the purchaser along with the product;
  • Defects caused by improper use as determined by the Company personnel;
  • Modification or alteration of any nature is made in the electrical circuitry/ or physical construction of the set;
  • Installation/ repair work is carried out by persons/agency other than authorized by the Company;
  • Site (premises where the product is kept) conditions  that do not confirm to the recommended operating conditions of the product;
  • The original serial number is removed, obliterated or altered from the machine or cabinet;
  • Defects due to cause beyond control like lightning, abnormal voltage, acts of God or while in transit to Service Center or purchaser's residence.
  • The product has been damaged from inside or outside due to any external force.

Jurisdiction:

The warranty is issued at New Delhi, and Courts at New Delhi shall have exclusive jurisdiction over matters covered or flowing from this warranty.